Advance Payment, Order Cancellation and Refund Policy
1. Advance Payment
Orders may require an advance payment before procurement, production, customisation or other work begins. The advance amount and payment schedule will be communicated to the client and confirmed with the order.
2. Cancellation by the Client
Once an order has been confirmed, any cancellation request must be submitted in writing to JLN MFG. If the client cancels the order, the advance payment is generally non-refundable to the extent permitted by applicable law, particularly where procurement, design, customisation, production or other order-related commitments have already commenced.
JLN MFG may deduct reasonable costs already incurred or committed for the cancelled order, including raw materials, supplier charges, design work, customisation, production and other applicable expenses.
3. Customised and Made-to-Order Products
Products manufactured, printed, branded, customised or procured specifically according to the client's requirements may not be suitable for resale to other customers. Accordingly, cancellation or refund requests for such orders will be assessed in accordance with the agreed order terms, costs incurred and applicable law.
4. Cancellation or Non-Fulfilment by JLN MFG
If JLN MFG cancels an order or is unable to fulfil it, the client will be informed and any refund or other resolution will be handled in accordance with the agreed terms and applicable law.
5. Order Confirmation
By approving the quotation, confirming the order or making the advance payment, the client acknowledges that they have read and accepted this Advance Payment, Order Cancellation and Refund Policy.
For questions about cancellations or payments, clients may contact JLN MFG using the contact details published on its website.